When the parcel is signed into the warehouse, the system will display the weight of the package and the storage time. The user will receive an email notification.

Generally, parcels will be delivered to our warehouse. As oversized cargo businesses will use logistics to deliver goods, only a small part of the logistics needs to be picked up. It is recommended that users ask the seller if they can ask the logistics provider to deliver the goods to their door. If the package needs self-pickup service, please contact customer service, and the customer service will assist the user to handle it.

General goods are (clothing, shoes and bags, furniture, maternal and child products, sports goods, battery-free electrical appliances, non-magnet goods, books), while sensitive goods are (imitation brand/genuine goods, authentic dolls, high-value goods, Jewelry, liquids, powders, medicines, CDs, videos, genuine products, electromagnetic products, electrical appliances).

Users only need to add the correct parcel express number to query all the express information of China. Users do not need to use Taobao APP or other websites to view.

It is recommended that users declare the price truthfully, without worrying about customs clearance issues caused by over-declaration. If there is no truthful declaration, if the package is lost or damaged, compensation will be made according to the declared price.

It is also recommended that users fill in the number of declarations truthfully, without worrying about customs clearance issues caused by over declaration. This is to avoid problems such as delays in customs clearance due to random inspections when the customs finds that the quantity is not the same at the time of customs clearance.

All signed packages will be updated and stored in the warehouse within 24 hours, but the inbound package is always in the warehouse, please contact customer service for investigation. The investigation will take 5 working days, we will contact the courier, check the monitoring and so on. Once the warehouse sign is confirmed, but the package is lost, the compensation will be up to RMB 200 or 80% of the declared price, based on the lowest compensation amount.

All the parcels that have been stored are lost. We will need 5 days to investigate from the day of notification. After the investigation, if it is confirmed that it is lost, we will compensate at the lowest compensation amount at the maximum of RMB 400 or 80% of the declared price. If it is not lost, we will reissue it free of charge after 40 working days.

Generally, the audit is conducted every half an hour during the working day, and the audit is conducted irregularly during non-working hours. After the review is completed.

Air freight usually takes 3-5 working days (West Malaysia) and 5-7 working days (East Malaysia) after delivery.
Shipping usually takes 12-15 working days (West Malaysia) and 20-30 working days (East Malaysia) after delivery.
If you encounter climate problems, flight delays, or strict customs inspections and other third-party factors, the delivery date will be delayed.

Air freight is shipped around 6 o'clock in the evening every day. It is recommended that users submit the waybill before 3 o'clock and pay before 5 o'clock. If you pay more than 5 points, there may be less chance that you will have to wait until tomorrow to ship the goods. If the goods are in urgent need, please contact customer service, who will arrange pre-delivery for you.

Air freight is generally tax-included, door-to-door.

If sensitive items are found to be shipped through general cargo channels during customs clearance, it may cause delays, random inspections, confiscation and other issues during customs clearance. If the package is returned, the user needs to pay the freight for the second shipment and then transfer it to the sensitive channel. The first freight will be treated as confiscation.

Small sea freight is mainly suitable for goods below 25KG, while large sea freight is suitable for large-scale goods and the price is more favorable. Small sea parcels will be delivered by local couriers, and large sea freight will be delivered by local logistics companies.

Users only need to click on the order details in the waybill list to query the logistics information of the waybill. The platform provides a one-stop query function, from warehouse delivery to flight information, from customs clearance status to express delivery and other information will be displayed.

Shipping costs have included tax and customs clearance, but users are advised to use the correct general cargo and sensitive channels to avoid customs clearance problems. Especially for large quantities (ceramics, toilets, marbles, pesticides, food, beverages, alcohol), be sure to use sensitive channels and contact customer service.

Throwing weight is when the volumetric weight of the package is greater than the actual weight, the freight will be charged according to the volumetric weight.
Free shipping means that no matter whether the volumetric weight of the package is greater than the actual weight, the freight will only be charged based on the actual weight.
Half-throwing means that when the volumetric weight is greater than the actual weight, the freight will be charged based on the volumetric weight plus the actual weight divided by 2 as the weight.

The actual weight is based on the actual weight of the product measured by the electronic scale, and the volume weight is the volume weight after the product is packaged (length x width x height / 6000)

If the package is found to be damaged when it is signed for, please refuse to sign for it, take photos of the goods and weigh the goods, and contact customer service to facilitate our investigation.

If the goods are found to be missing after the package is signed, please contact customer service, take pictures of the goods and weigh the goods, and the customer service will investigate the user.

Taobao has opened the ring payment function, but only supports bank cards and credit cards. Bank card and credit card payment will be converted to the corresponding RMB payment to the merchant according to the bank's exchange rate. At this time, the exchange rate is very low, and the credit card will also charge a 3% service charge.
When a user applies for a refund to a merchant, it will take 15-20 days to process the refund due to the use of a credit card or bank card.
Therefore, we will recommend users to use our payment service, we do not charge any service fees, and provide high exchange rates to our users.

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