When the package is checked into the warehouse, the system will display the weight and warehousing time of the package. Users will receive email notifications.

Generally, packages will be delivered to our warehouse. Since sellers will use logistics to deliver oversized goods, only a small amount of goods needs to be picked up. It is recommended that users ask the seller if they can ask the logistics provider to deliver the goods to our warehouse. If the package requires self-pickup service, please contact customer service, who will assist the user in handling it.

General goods are clothing, shoes, bags, furniture, mother and baby products, sporting products, battery-free electrical appliances, products without magnets, books, and sensitive goods are counterfeit/genuine goods, genuine dolls, valuables, jewelry, liquids, powders, medicines, CDs, videos, electromagnetic products, electrical appliances.

Users only need to add the correct tracking number to inquire about all Chinese courier information. Users do not need to use Taobao or other websites to check it.

Users are advised to declare the value truthfully and do not have to worry about customs clearance issues caused by over-declaration. If the value is not declared truthfully, when the package is lost or damaged, compensation will be based on the value declared.

It is also recommended that users fill in the quantity declared truthfully without worrying about customs clearance issues caused by over-declaration. It is to avoid problems such as delays in customs clearance caused by random inspections when the customs finds that the quantities are inconsistent.

All signed packages will be updated and warehoused within 24 hours. If the signed package has not been warehoused, please ask customer service to investigate. The investigation will take 5 work days. We will contact the courier, check and monitor, etc. Once the warehouse confirms that the package is signed for, but the package is lost, we will compensate you. The maximum compensation will be RMB 200 or 80% of the value declared, whichever is the lowest.

If any package that has been warehoused is lost, we will need 5 days to investigate from the day we are notified. After investigation, if it is confirmed that it is lost, we will compensate you with the lowest compensation amount of up to RMB 400 or 80% of the value declared. If it is not lost, we will reissue it for free after 40 work days.

Generally, orders will be reviewed every half an hour on work days and irregularly during non-work hours.

Air freight generally takes 3-5 work days (West MYS) and 5-7 work days (East MYS) after packages are shipped.
Ocean freight generally takes 12-15 work days (West MYS) and 20-30 work days (East MYS) after packages are shipped.
If there are weather problems, flight delays, strict customs inspections, and other third-party factors, the delivery date will be postponed.

Packages transported by air are shipped around 6 pm every day. It is recommended that users submit the order before 3 pm and pay before 5 pm. If you pay after 5 pm, there may be a small chance that your packages will be shipped tomorrow. If the goods are in urgent need, please contact customer service, who will arrange advance delivery for you.

Generally, the freight of air freight is tax-included and door-to-door.

If sensitive items are found to be shipped through general cargo channels during customs clearance, it may lead to delays, inspection, confiscation, and other issues. If the package is returned, you need to pay the freight for the second shipment and then transfer it to sensitive cargo channels for shipment. The freight you pay at first will be deemed to be confiscated.

Parcels are suitable for goods under 25KG, heavy cargo is suitable for large or heavy goods, and the price is more favorable. Parcels will be delivered by local couriers, and heavy cargo will be delivered by local logistics companies.

Users only need to click on the Order Details in the waybill list to query the logistics information. Our platform provides a one-stop query function, displaying information from warehouse shipments to flight information, from customs clearance status to express delivery and other information.

The freight of ocean freight includes tax and customs clearance, but users are advised to use the correct channels to avoid customs clearance issues. Especially for a large amount of ceramics, toilets, marble, pesticides, food, beverages, and alcohol, please be sure to use sensitive channels and contact customer service.

Volumetric weight means that when the volumetric weight of the package is heavier than the actual weight, the freight will be calculated based on the volumetric weight.
Free In means that regardless of whether the volumetric weight of the package is heavier than the actual weight, the freight will only be calculated based on the actual weight.
Half In means that when the volumetric weight is heavier than the actual weight, the freight will be calculated based on (volumetric weight+actual weight)/2.

The actual weight is the actual weight of the goods measured based on the electronic scale, and the volumetric weight is calculated as (Length*Width*Height) CM/6000 after the goods are packed.

If the package is found to be damaged when signing for it, please refuse to sign for it, take photos, weigh the goods, and contact customer service to facilitate our investigation.

If you find that some goods are missing after signing for the package, please contact customer service, take photos, and weigh the goods, and customer service will investigate for you.

Taobao has activated the Malaysian currency payment function but only supports bank cards and credit cards. When paying with bank cards and credit cards, the payment will be converted into corresponding RMB and paid to the merchant according to the bank's exchange rate. At this time, the exchange rate is very low, and the credit card will also charge a 3% service fee.
When a user applies for a refund from a merchant, the refund will take 15-20 days to process due to the use of a credit card or bank card.
Therefore, we will recommend users to use our payment service. We do not charge any service fees and we provide high exchange rates to our users.

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